Shipping policy

SHIPPING POLICY

Nex8 Labs Ltd

Last Updated: December 2025

1. INTRODUCTION

This Shipping Policy explains how Nex8 Labs Ltd ("Nex8 Labs," "we," "us," or "our") delivers products to you.

This policy should be read together with our Terms and Conditions [LINK] and Returns Policy [LINK].

If you have any questions about this policy, please contact us at customerservices@nex8labs.com.

2. DELIVERY PARTNER AND FULFILMENT

Fulfilment Partner:
Our products are stored, packed, and dispatched by our trusted fulfilment partner:

E-PickPack Ltd
5 Rabans Lane
Aylesbury
HP19 8RT
United Kingdom
Website: www.e-pickpack.co.uk

Delivery Courier:
We use Royal Mail 48 for standard deliveries within the UK.

3. DELIVERY AREAS

We currently deliver to addresses within the United Kingdom only, including:

• England
• Scotland
• Wales
• Northern Ireland

We do not currently deliver to:

• Channel Islands
• Isle of Man
• BFPO addresses
• International addresses outside the UK

4. PROCESSING TIMES

Order Processing:

• Orders placed before 12 noon Monday-Friday: Dispatched the same working day
• Orders placed after 12 noon or on weekends/bank holidays: Dispatched the next working day

Please note: During busy periods (such as promotional campaigns or holidays), processing times may be extended. We will notify you if there are any delays.

5. DELIVERY TIMES AND COSTS

Standard Delivery - Royal Mail 48

Order Value	Delivery Time	Delivery Cost
Under £100	2-3 working days from dispatch	£3.95
Orders over £100	2-3 working days from dispatch	FREE

Working days: Monday to Friday, excluding UK bank holidays.

Delivery timeframes: Start from the date of dispatch, not the date of order. You will receive a dispatch confirmation email with tracking information once your order has been sent.

6. TRACKING YOUR ORDER

Once your order has been dispatched, you will receive:

• A dispatch confirmation email
• A Royal Mail tracking number
• A link to track your parcel online

You can track your order at: https://www.royalmail.com/track-your-item

7. DELIVERY ADDRESS

Please ensure your delivery address is correct:

• We can only deliver to the address provided at checkout
• Once an order has been dispatched, we cannot redirect it to a different address
• If you need to change your delivery address for future orders or subscription deliveries, please log into your account or contact us at customerservices@nex8labs.com

Safe Place Delivery: Royal Mail may leave your parcel in a safe place at your address if you are not home. You can specify a safe place when tracking your parcel or by arranging with Royal Mail directly.

8. FAILED DELIVERIES

If Royal Mail cannot deliver your order on the first attempt, they will:

• Make a second delivery attempt on the next working day
• If the second attempt fails, leave a "Something for You" card at your address
• Hold your parcel at your local Royal Mail delivery office for 18 days for collection

If your parcel is not collected within 18 days:

• Your parcel will be returned to our fulfilment partner
• We will notify you by email
• You can choose to have it re-dispatched (delivery charges apply) or receive a refund
• If you do not respond within 14 days, we will process a refund minus the original delivery cost

9. SUBSCRIPTION DELIVERIES

If you have a subscription:

• Your products will be automatically dispatched at your chosen frequency
• You will receive a reminder email 3 days before dispatch
• You can skip, pause, or modify your subscription at any time by logging into your account
• Subscription orders follow the same delivery times and costs as one-time orders

10. MISSING OR DAMAGED PARCELS

If your parcel is lost in transit:

• Contact us within 15 days of the expected delivery date
• We will investigate with Royal Mail and arrange a replacement or refund

If your parcel arrives damaged:

• Do not discard the packaging
• Take photos of the damaged parcel and its contents
• Contact us within 48 hours at customerservices@nex8labs.com
• We will arrange a replacement or refund at no cost to you

You will not be charged for replacements of lost or damaged parcels.

11. CONTACT US

If you have any questions about shipping or deliveries, please contact us:

Email: customerservices@nex8labs.com

Our fulfilment partner:
E-PickPack Ltd
5 Rabans Lane
Aylesbury
HP19 8RT
United Kingdom

We aim to respond to all enquiries within 1-2 working days.

12. CHANGES TO THIS POLICY

We may update this Shipping Policy from time to time to reflect changes in:

• Our delivery partners or methods
• Legal requirements
• Our business operations

When we make changes, we will update the "Last Updated" date at the top of this policy and, for significant changes, we may notify you by email or through a notice on our website.

Nex8 Labs Ltd
Company Registration Number: 16603315
Registered in England & Wales

Last Updated: December 2025

This Shipping Policy should be read in conjunction with our Terms and Conditions and Returns Policy.